> For the complete documentation index, see [llms.txt](https://cheesehubvip.gitbook.io/penguinby-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cheesehubvip.gitbook.io/penguinby-docs/r6-unlock-all/generate-a-support-log.md).

# Generate a Support Log

If you've been asked to provide a support log, follow these steps:

1. Open **Command Prompt**.

2. Run the following command:

```
"C:\Users\{LocalUser}\AppData\Local\Sapphire\loader.exe" --support-log
```

> Replace `{LocalUser}` with your Windows username.

1. This command will generate a file named **`Sapphire_Log`** in your **`%TEMP%`** directory.

2. If our support team requests it, attach and send the `Sapphire_Log` file so we can investigate the issue.